Case Study: Canadian Car Club achieves 25% increase in utilization with CrossConcept Continuum PSA (CrossConcept)

Canadian Car Club - Customer Case Study

Canadian Car Club, a wholesale membership and managed mobility services provider, faced limited real-time visibility into resources, profit margins, expenses and billing, and lacked an effective way to track staff time or financial performance. Searching for a single system to handle project management, resource management, billing and reporting, they selected CrossConcept’s Continuum PSA.

CrossConcept Continuum PSA delivered real-time operational visibility, daily collaborative time logging, automated billing and accurate reporting, enabling better capacity planning and process efficiency. As a result, CrossConcept’s solution produced a measured 25% monthly increase in utilization, removed manual billing re-entry, and gave Canadian Car Club the metrics needed to take on more accounts and improve profitability.

Canadian Car Club

Gary Whittingham

President