Case Study: American Express Global Business Travel achieves CI/CD standardization and easier pipeline maintenance with CloudBees Feature Management

American Express Global Business Travel Gains Competitive Advantage with CI/CD

American Express Global Business Travel (GBT), the world’s leading business partner for managed travel, faced a growing DevOps challenge with multiple variations of pipelines running on different Jenkins installations. This created dozens of similar pipelines owned by different people and teams, making the environment difficult to manage at an enterprise scale. CloudBees Feature Management was brought in to help address this complexity, as part of GBT’s broader CI/CD transformation.

With CloudBees Feature Management, American Express Global Business Travel standardized its development environment into a single, consistent setup for all teams. This reduced maintenance burden, made pipelines easier to manage, and helped developers across teams work in a common language. The company’s transformation was strong enough to earn the 2019 CloudBees Innovation Award for CI/CD Automation Excellence, demonstrating the impact of the CloudBees solution.

American Express Global Business Travel

Amit Bhandarkar

Former Director of Engineering