Case Study: West Builders achieves transparent, efficient change order management with Clearstory

West Builders protects $785M in trade revenue with Clearstory

West Builders, a general contractor, faced a significant disconnect in managing change orders with its trade partners and project owners, relying on manual processes and paper-driven systems. To solve this challenge, the company implemented Clearstory, a cloud-based change order management platform, to create transparency and streamline communication.

By using Clearstory's shareable Change Order Log, West Builders replaced its inefficient workflows with real-time visibility, which improved alignment with all stakeholders. The solution from Clearstory delivered substantial results, including saving 67,842 hours of project team time, processing $1.2 billion in change order requests, and protecting $785 million in trade revenue. The vendor's tool also enabled more dynamic financial decision-making and was adopted on all of the company's projects.

West Builders