Case Study: Suffolk achieves faster, more transparent change order management with Clearstory

Suffolk saves 67,842 hours with Clearstory

Suffolk, a major general contractor, faced a significant challenge in managing Change Order Requests (CORs) and Time and Materials (T&M) Tickets. This traditionally manual process, handled through email and paper, was time-consuming and created financial risk, taking teams up to 20 hours per month on large projects to reconcile information. To address this, Suffolk sought to streamline and digitize the process using Clearstory's cloud-based change management solution.

By implementing Clearstory, Suffolk replaced its paper-driven workflows with a shared, real-time platform for managing T&M tickets and Change Order Requests. The solution from Clearstory provided instant transparency, centralized project data, and integrated with existing systems like Procore. This resulted in massive time savings of 67,842 hours, protected $785 million in trade revenue, and processed $1.2 billion in Change Order Requests. Suffolk has since adopted Clearstory on over 30 projects nationwide, citing its efficiency, predictability, and transparency.

Suffolk