Case Study: Raymond Group achieves faster Change Order approvals and payments with Clearstory

Raymond Group drastically reduces Change Order processing time with Clearstory

Raymond Group, the sixth largest drywall and specialty contractor in the U.S., needed a better way to handle Change Order Requests and Time & Material (T&M) Tags. Before using Clearstory’s Extracker platform, the team was manually completing tags, chasing signatures, updating logs by email, and struggling with slow approvals that delayed billing and created risk of lost revenue.

With Clearstory’s Extracker, Raymond Group streamlined and automated its Change Order process, enabling field staff to create and submit T&M Tags from mobile devices with photos and documentation attached. The result was faster COR approvals and payments, with processing time cut in half, fewer disputes, better cost visibility, and the ability to bill extra work in the same month it was performed.

Raymond Group

Ray Gilbert

Vice President & Area Manager