Case Study: Performance Contracting Inc reduces change order delays with Clearstory

PCI Bay Area Interior Closes Communication Gap with GCs

Performance Contracting Inc. (PCI), one of the largest drywall and specialty contractors in the U.S., needed a better way to manage its change order process and reduce revenue lost to incomplete, late, or misplaced T&M tags. The company also wanted more real-time visibility into extra work revenue and fewer delays caused by back-and-forth revisions with general contractors. PCI turned to Clearstory’s change order communication platform to streamline the workflow.

With Clearstory, PCI digitized T&M tags, attached photos and documentation from the field, and centralized change order requests in one cloud-based system. The result was a major productivity boost, with project managers saving 2–4 hours per week and reducing the time from signed tag to submitted COR. PCI also cut lost revenue from lost or rejected T&M tags by more than 90% and reduced COR revision back-and-forth with GCs by over 50%, while improving reporting through the Days Aging report.

Performance Contracting Inc

Kevin Ullrich

Project Manager