Case Study: North & South Construction streamlines change order management with Clearstory

North & South Construction saves 10+ hours a week with Clearstory

North & South Construction, a New England framing and drywall specialty contractor, faced a manual, paper-driven process for managing change orders and T&M tickets. This system lacked efficiency and risked lost revenue due to missing documentation and excessive administrative time spent on tracking and reconciliation with general contractors. To solve this, they adopted Clearstory, a change order communication tool.

Clearstory provided a centralized, cloud-based log with a mobile app for digital T&M tags and real-time visibility. The implementation was rapid and easy for the field team to adopt. As a result, North & South eliminated at least 10 hours of admin work weekly, saved an additional 20 hours monthly on invoicing, and processed over $22.1 million in change orders across 88 projects in six months. Clearstory also strengthened GC relationships by providing professional, immediate access to change order data, reducing disputes.

North & South Construction