Case Study: GFE Norcal reduces change order processing time and eliminates lost revenue with Clearstory

How GFE Norcal Reduced Change Order Processing Time by 25% and Eliminated Lost Revenue by Using Clearstory

GFE Norcal, an acoustical and decorative wall and ceiling specialty contractor based in Novato, CA, struggled with time-consuming, manual change order workflows and lost revenue from missing paper T&M tags. Before using Clearstory, the team had to price and compile change orders in Excel, update logs manually, and manage field tags on paper, which often delayed processing and payment.

Clearstory implemented its digital change order communication platform to let GFE Norcal capture extra work in the field, add photos, collect e-signatures, and instantly convert T&M tags into priced change orders. The result was a 25% reduction in change order processing time, elimination of lost revenue from missing T&M tags, reduced overhead hours, and faster remote communication and customer response.

GFE Norcal

Aaron Elliott

Director of Operations