Case Study: Continental Painting achieves faster change order processing and fewer T&M disputes with Clearstory

Continental Painting cuts COR processing from 4 hours to minutes with Clearstory

Continental Painting, Inc., a commercial painting subcontractor, faced significant challenges managing its paper-based Time and Material (T&M) Tags and Change Order Request (COR) processes. This led to severe delays, payment disputes, and excessive administrative work for Vice President Matthew Royed, who described managing the unwieldy paper trails as a weekly "hairball." Seeking to untangle this chaos, the company adopted Clearstory software.

By implementing Clearstory's digital workflows for T&M Tags and CORs, Continental Painting consolidated all its documentation into a single, streamlined platform. This provided real-time visibility and drastically accelerated processing and approval times. The results were transformative: the company experienced fewer disputes, a significant reduction in COR processing time, and a higher ROI on projects. Clearstory enabled them to get nearly 100% of their Tickets paid on a recent project, a substantial increase from the previous 70%, while saving the team countless administrative hours.

Continental Painting, Inc