Case Study: Sysco Kansas City improves retention and safety with C.A. Short

This is how Sysco Kansas City improved their retention rate by 83% while reducing accidents and incidents by 41%

Sysco Kansas City, one of Sysco’s largest food service distribution subsidiaries, was facing serious challenges with low retention, declining employee engagement, and frequent safety incidents. By 2016, their retention rate had dropped to -63.2%, and existing safety and recognition programs were too static and time-consuming to make a meaningful impact. To address these issues, Sysco Kansas City turned to C.A. Short and its People Are Everything® employee engagement, recognition, and safety platform.

C.A. Short customized People Are Everything® to help managers and coworkers recognize positive behaviors, award points, and reinforce safety and engagement across the organization. The result was an 83% improvement in retention, a 41% reduction in OSHA®-recordable injuries, a drop of more than 50% in auto-liability claims, and a 53% reduction in driver incidents. Sysco Kansas City credited C.A. Short with making the program easy to manage and helping improve morale and overall performance.

Sysco Kansas City

Chris Volmer

HR Business Partner