Case Study: Tom Yam achieves increased bookings and streamlined table management with Bookatable

Tom Yam - Customer Case Study

Tom Yam is a premium Thai restaurant and bar (opened in 2013) that imports vegetables, herbs and spices weekly and hosts conferences, parties and private dining. Although the front-of-house ran professionally, their previous online booking system was failing to match that standard—Tom Yam needed a secure, multi-platform reservation tool that offered quick, few-click bookings, timely confirmations and better table management as the restaurant grew.

Bookatable’s Professional Electronic Reservation Book was implemented in 2015 and delivered unified bookings, automatic table assignment, an easy customer booking journey and a staff-friendly interface with notes for guest preferences. The platform reduced staff stress, enabled targeted marketing for seasonal menus and events, and increased bookings—earning high praise for ease of use, functionality and ongoing support.

Tom Yam

Matthew

Managing Director