Case Study: Rafters Restaurant achieves increased mid-week bookings and zero no-shows with Bookatable

Rafters Restaurant - Customer Case Study

Rafters Restaurants is a well-regarded Sheffield eatery serving modern British cuisine with 2 AA Rosettes, praised in the Michelin and Waitrose Good Food Guides. The team needed a more personal, reliable booking experience and an online presence that would keep customers returning; they also wanted to capture bookings while closed on Mondays and Tuesdays and boost quieter mid-week covers, particularly Wednesdays, while improving reservation confirmation and table management.

They implemented Bookatable Professional with support from a dedicated account manager, adding online booking redirects from the answerphone, card guarantees, menu selection options and improved table-planning tools. The platform enabled targeted marketing, reduced no-shows to zero, increased mid-week bookings and tasting-menu uptake, and helped staff manage covers and customer preferences more effectively.

Rafters Restaurant

Alistair Myers

Director