Case Study: Brognoli digitizes customer service and boosts scheduled visits with Blip

Brognoli digitized and optimized customer service with Take Blip platform

Brognoli, the largest real estate company in Santa Catarina, wanted to modernize its traditional customer communication and adapt to the growing use of messaging apps in Brazil. To do this, it turned to Blip and its platform to create a digital customer service experience with a smart contact that could offer 24/7 support and more personalized interactions.

Using Blip, Brognoli launched Fabi, a virtual assistant available on WhatsApp, Facebook Messenger, and the company website via Blip Chat. The solution automated scheduling, lead qualification, property recommendations, and post-sales requests, helping Brognoli handle more than 80% of visits through the chatbot, exchange over 1 million messages by May 2020, and schedule more than 800 visits per month on average, while achieving an average customer rating of 8.9.

Brognoli

Gabriel Diederichsen

IT Manager