Case Study: VAMAC achieves 24/7 self-service ordering and real-time pricing with Billtrust eCommerce

VAMAC - Customer Case Study

VAMAC, a plumbing, well, and septic supply company with 19 locations in the mid-Atlantic region, needed to improve its customer service capabilities and modernize its ordering process. They partnered with the vendor Billtrust eCommerce to implement a new webstore solution to address this challenge.

The solution implemented by Billtrust eCommerce provided VAMAC with a FlexPro Webstore that offers 24/7 customer support, real-time pricing and availability, and direct online ordering. Utilizing Cloud LSI and PIM, the platform enhanced the product search experience and consolidated multiple product content sources. This upgrade from Billtrust eCommerce allowed VAMAC to significantly elevate its customer service and operational efficiency.

VAMAC