Case Study: Eckart Supply achieves $2M in online revenue and saves 60 hours/week with Billtrust eCommerce

Eckart Supply Plumbing, HVAC and electrical supply distributor launched a modern and userfriendly web store with Billtrust eCommerce

Eckart Supply, a family-owned plumbing, HVAC and electrical distributor with eight locations, needed to launch a modern web store but lacked eCommerce experience. The company sought a partner that could provide a user-friendly web store with out-of-the-box integration to its Epicor Eclipse ERP, real-time inventory visibility across locations, and customer-specific pricing — and chose Billtrust eCommerce to meet those needs.

Billtrust eCommerce implemented a web store that syncs real-time inventory and buyer-specific pricing from Eckart’s ERP, enabling customer accounts and faster self-service ordering. Since the Billtrust eCommerce launch in 2020, Eckart Supply has generated about $2 million in online revenue, reduced customer calls and billing inquiries (saving up to 60 hours per week, roughly 1 FTE), and freed sales and AP teams to focus on higher-value work.

Eckart Supply

Sean Lawson

Director of Information Technology