Case Study: Southwest Legal Group tracks inbound calls and boosts client screening with 800Response

Southwest Legal Group tracks 800 monthly calls with 800Response

Southwest Legal Group, a legal firm with 15 offices across five states, faced the challenge of needing an efficient tool to manage inbound calls from numerous advertising channels. They partnered with 800Response to implement a unique toll-free tracking number that would direct all calls to a single location for screening.

800Response provided a solution that routed all calls through the firm's headquarters for consistent intake before assigning them to the appropriate office. This allowed Southwest Legal Group to receive over 800 calls monthly from new and existing clients. The vendor's service enabled precise tracking of marketing ROI and provided call recordings used for quality assurance, ensuring clients were properly screened and directed.

Southwest Legal Group