Case Study: Kohler increases set rates by 50% and exceeds sales goals with 800response and CallFinder

Kohler Increases Set Rates by 50% & Exceeds Sales Goals with 800response

Kohler partnered with 800response to improve lead attribution, speed up response times, and better monitor call quality across its network of dealers. As the company generated tens of thousands of leads each month, it needed clearer customer insights, stronger marketing measurement, and a more efficient way to manage large call volumes and quality assurance.

800response and CallFinder provided lead analytics, a direct CRM integration, household and home value data, and automated interaction analytics with scorecards for 100% of calls. With these tools, Kohler reduced response times to under 30 seconds, increased appointment set rates by 50%, and drove 30% more sales while also improving script compliance, dealer coaching, and data-driven marketing decisions.

Kohler

Neil Jochman

Senior Sales Executive