Case Study: Kohler boosts set rates and sales with 800response and CallFinder

Kohler boosts set rates by 50% with 800Response

Kohler, a home improvement company, faced challenges with attributing inbound leads to specific marketing channels and efficiently monitoring the high volume of customer calls across its dealer network. To address this, they partnered with vendor 800response for call tracking and analytics, and also utilized the CallFinder service for interaction analytics.

The solution provided by 800response included detailed lead analytics with customer demographic data and a custom CRM integration for faster lead response. Using 800response and CallFinder's automated insights, Kohler improved call monitoring and agent training. This resulted in a 50% increase in appointment set rates and a 30% boost in sales conversions, allowing them to consistently exceed their sales goals.

Kohler