Case Study: Encompass achieves 33% more calls with 800Response’s vanity 800 number

Encompass boosts call volume by 33% with 800Response

Encompass, a clinical research company, faced the challenge of increasing the number of qualified callers to enroll participants in their pharmaceutical studies. Their patient recruitment agency needed to generate more inbound calls to improve recruitment efficiency. They partnered with the vendor 800Response to implement a solution.

800Response provided the vanity toll-free number 1-800-NEW-STUDY. By using this memorable number in their advertising campaigns, Encompass achieved a 33% increase in incoming call volume. This resulted in a shortened recruitment process and an increased return on advertising investment. The vendor 800Response also provided call tracking reports that helped Encompass build a valuable database of participation-minded leads.

Encompass