Case Study: Career College saves time and resources with CallFinder speech analytics from 800response

Career College Saves Time and Resources with CallFinder Speech Analytics Technology

Career College, founded in 1966 and operating five campuses, wanted a more efficient way to review the 900+ calls it received each month through its 1-800-NEW-CAREER vanity number. The marketing coordinator was spending up to two and a half hours each morning listening to recorded calls to find those needing follow-up and those useful for training. 800Response’s CallFinder speech analytics technology was used to help identify the most relevant calls.

With 800Response and CallFinder, all incoming calls were automatically scanned and analyzed, with key phrases tagged in real time so the team could quickly find priority calls instead of listening to every recording. The result was a 50% reduction in listening time, cutting the daily review process from about two hours to one hour, while also making it easier to locate calls for follow-up and staff training.