Case Study: Tonawanda Self Store achieves 98% occupancy and 100% accurate payments with 6Storage

How Matt Transformed A Traditional Storage Facility to A Seamless Operational Rental Process

Tonawanda Self Store, a 1990s-era facility with 210 units plus 10 extra-large warehouse spaces, was running rentals on printed Excel sheets and clipboards, suffering from missing contracts, suspected employee theft of cash payments and a vacancy rate as high as 40%. Matt, the new operator and consultant, evaluated several management platforms and selected 6Storage to replace the manual system and secure day‑to‑day operations.

Using 6Storage’s management software—unit status tracking, automated contracts, email reminders and website tools—Tonawanda Self Store tightened policies, began charging late fees and auctioning seriously delinquent units. The result: occupancy climbed to about 98% (vacancy down to ~3%), monthly payments are 100% accurate, overdue tenants dropped below 5%, and staff oversight improved significantly thanks to 6Storage’s features and support.

Tonawanda Self Store

Matt

Business Consultant