Case Study: Sur La Table achieves major inventory reduction and strong ROI with 4R Systems

Sur La Table Reaps Ongoing Benefits With 4R Advanced Inventory System

Sur La Table, a Seattle-based specialty kitchenware retailer with more than 100 stores, a website and catalog, and nearly 10,000 SKUs, was operating an inventory system that required constant manual intervention and couldn’t handle the tens of millions of seasonal SKU combinations. The company needed a more precise, scalable replenishment approach but faced the risk and timing challenge of switching systems ahead of the crucial holiday quarter.

After choosing 4R Systems and fast-tracking its Store Replenishment Solution to go live before the peak season, Sur La Table realized rapid, measurable benefits: the solution paid for itself many times over in year one, delivered SKU-level recommendations that reduced inventory without increasing lost margin or harming in-stock rates, and continues to generate savings and new opportunities as more data is added; ongoing weekly partnership and added DC inbound functionality support continuous improvement.

Sur La Table

Eric Kang

Vice President of Supply Chain