Case Study: Hydrauvision achieves improved customer service, 30% support-cost reduction and higher customer retention with 42Gears

Hydrauvision implements 42Gears Mobility Solution to improve Customer Service and Retention

Hydrauvision, a Netherlands-based specialist in hydraulic drive systems, faced mounting challenges after replacing rugged handhelds with smartphones: device misuse, data-security risks, non‑technical field staff making unintended changes, inconsistent battery/connectivity reporting, and costly manual updates. To secure and manage its Samsung Galaxy Xcover 3 Android devices, Hydrauvision turned to 42Gears and adopted its SureMDM and SureLock solutions.

42Gears implemented SureMDM and SureLock over a 1.5‑month rollout, enabling remote enrollment, provisioning, health monitoring, location tracking and strict app lockdowns via a centralized admin panel. The solution let admins push settings and updates remotely, reduced support costs by 30%, cut mobile data bills by about 25%, and improved customer service and retention for Hydrauvision.

Hydrauvision

Benjamin Onghenae

IT Specialist