Case Study: Yelp Eat24 reduces tablet support and management overhead costs by 66% with 42Gears (SureMDM & SureLock)

How Yelp Eat24 reduced their tablet support and management overhead costs by 66%

Yelp Eat24, the online food-ordering arm of Yelp that delivers over one million orders from 35,000+ restaurants, faced high operational overhead from configuring and supporting hundreds of tablets for restaurants nationwide. Manual device setup was time-consuming and error-prone, the user experience varied across deployments, and ongoing technical support demands were large—prompting Yelp Eat24 to seek a robust tablet lockdown and remote management solution from 42Gears.

42Gears deployed its EMM Suite—SureMDM for provisioning, remote management and SSO, and SureLock to lock tablets to the Eat24 app—enabling faster rollouts, remote troubleshooting, and consistent user experience. As a result, Yelp Eat24 cut provisioning time from 20 to 6 minutes per device, reduced average support call time from 11 to 7.5 minutes, boosted operational productivity by 250%, and lowered tablet support and management overhead costs by 66%.

Yelp Eat24

Kevin Hong

Lead, Tablet Department