Case Study: Leading Satellite Service Provider achieves streamlined field job allocation and improved device security with 42Gears

42Gears improves Field Job Allocation for Leading Satellite Service Provider

Leading Satellite Service Provider, a major U.S. direct‑broadcast satellite pay‑TV and Internet provider serving millions of customers, needed to replace aging Windows field devices with Samsung Android smartphones while preventing misuse, accidental or deliberate tampering, and uncontrolled web access. To meet these needs they engaged 42Gears and evaluated its mobile management tools, selecting the SureLock kiosk lockdown and SureFox secure browser to enforce device restrictions, whitelist sites, and apply company branding.

42Gears deployed SureLock and SureFox across 5,000+ field devices, locking down settings, restricting browsing to approved sites, and enabling customized icons/screens. The 42Gears solution reduced incoming technician support calls, lowered maintenance costs, increased device lifespan and productivity, and smoothed the migration to Android Samsung phones thanks to quick integration and 42Gears’ Android expertise.