Case Study: Women in Aviation International achieves 38.6% higher SMS connectivity with 42Chat’s Skye ConferenceBot

Women in Aviation International boosts SMS connectivity 38.6% with 42Chat

Women in Aviation International (WAI) faced the challenge of providing valuable, accessible support to attendees of its annual conference. Traditional methods like apps and email had low engagement, so WAI partnered with vendor 42Chat to implement Skye, a 24/7 A.I. ConferenceBot, over the SMS channel attendees preferred.

The solution from 42Chat, the SMS-based Skye chatbot, delivered real-time support with a 96% correct response rate. This saved support staff over 1,750 hours and nearly 41% of inquiries were handled after hours. As a result, nearly 9 out of 10 attendees opted in, and 42Chat helped WAI achieve a 38.6% increase in SMS connectivity and a 26.8% rise in chatbot queries.

Women in Aviation International (wai)