Case Study: Western Veterinary Conference boosts attendee engagement and support with 42Chat's Rover ConferenceBot

Western Veterinary Conference improves attendee support with 42Chat’s 96.2% correct response rate

The Western Veterinary Conference (WVC) faced the challenge of modernizing attendee engagement and optimizing staff efficiency at its large, long-running annual meeting. To drive greater satisfaction, deliver accurate information, and reduce communication costs, WVC partnered with 42Chat to implement a solution.

42Chat provided a customized ConferenceBot named Rover, which answered attendee questions on 81 different topics. This implementation resulted in one in two participants interacting with Rover, a 96.2% correct response rate, and over 11,000 questions handled. For 42Chat's client, this provided 432 hours of real-time support, significantly reducing the cost of attendee communication and improving staff utilization.

Western Veterinary Conference