Case Study: Silicon Slopes keeps the Tech Summit running with 42Chat's branded SMS chatbot Felix

Silicon Slopes - When Other Tech Goes Down, Text A.I. ChatBot Felix Saves the Day!

Silicon Slopes, a nonprofit supporting Utah’s tech community, needed a reliable way to keep attendees informed during its 2-day Tech Summit in Salt Lake City. The event was expected to serve more than 20,000 tech-savvy attendees, but the summit’s app, registration system, and Wi‑Fi all ran into problems, leaving people unable to access badges, schedules, and other key event details.

42Chat deployed its branded SMS Text A.I. chatbot, Felix, to answer attendee questions and provide critical event information without requiring downloads, logins, or Wi‑Fi. 42Chat’s solution handled 27,019 messages from 6,835 users with 66,288 responses, delivered 579 hours of real-time support, and achieved a 97.9% correct response rate, helping Silicon Slopes keep the event running smoothly despite the outage.

Silicon Slopes

Bri Biorn

Director of Marketing and Events