Case Study: National Safety Council reduces support inquiries by 54% with 42Chat ConferenceBot

National Safety Council reduces support inquiries by 54% with 42Chat

The National Safety Council (NSC) faced a challenge in fully engaging all attendees at its events, as not everyone was willing to use its event app. To modernize communication and increase safety across channels, NSC partnered with vendor 42Chat to implement its ConferenceBot solution.

42Chat's solution was Safety Sam, an AI chatbot available via web and SMS that provided 24/7 real-time support. This implementation delivered a 96%+ correct response rate to over 13,000 attendees and achieved a 54% reduction in inbound customer service inquiries for NSC, while also creating a new emergency communication channel.

National Safety Council (nsc)