Case Study: Charles B. Wang Community Health Center improves patient access and engagement with 3rd Edge Communications

Charles B. Wang Community Health Center grows monthly users from 6.8K to 10K with 3rd Edge Communications

The Charles B. Wang Community Health Center, serving over 50,000 New Yorkers annually, faced challenges with an outdated website that created navigation and access barriers for its patients. To address this, they partnered with 3rd Edge Communications for a digital website redesign to improve the patient experience and information accessibility.

3rd Edge redeveloped the website around patient needs, creating a new structure with streamlined navigation, a robust physician finder, and centralized multilingual resources. The solution, built on Webflow CMS, allowed for easier content management. This resulted in significant growth, doubling monthly engagement events from 3.5K to 7.5K and increasing monthly users from 6.8K to 10K, making it easier for patients to find care.

Charles B. Wang Community Health Center