Case Study: Sutter Health streamlines video captioning with 3Play Media

Sutter Health cuts video captioning workflow from eight steps to three with 3Play Media

Sutter Health, a not-for-profit healthcare network in Northern California, wanted to add personal video profiles for its physicians to help patients with their selection process. As part of a broader commitment to accessibility, they also needed to caption all of their online video content efficiently despite having limited media resources. They turned to vendor 3Play Media and utilized its integration with their Brightcove video platform to meet this challenge.

By implementing 3Play Media's Brightcove integration, Sutter Health streamlined a previously manual captioning process from eight steps down to just three. This solution drastically reduced their workflow time from days to a single day. The result was that physician profiles featuring video were selected for appointments more often than those without, and 3Play Media helped Sutter Health efficiently uphold its leadership in disability access.

Sutter Health