Case Study: Falcon Worldwide Distribution achieves 92% faster receiving and reduced labor costs with 3PL Central

Falcon Worldwide Distribution - Customer Case Study

Falcon Worldwide Distribution, a third‑party logistics provider, was growing rapidly but hampered by an outdated, manual software system. Staff spent hours on receipt and shipment entry, produced time‑consuming spreadsheet reports, and handled frequent ad‑hoc customer data requests and notifications manually, creating rising overhead until Managing Director Erik Hinson pursued an automated WMS solution.

Falcon implemented 3PL Warehouse Manager, a web‑based SaaS WMS built for 3PLs, which cut receipt entry from over an hour to about five minutes (a 92% efficiency gain) and produced similar savings in shipping; the legacy system was retired after three weeks. Customers now self‑serve online data and receive automated notifications, labor costs have declined as a percentage of revenue, and Falcon is positioned to grow and add services like EDI and barcode scanning while lowering support costs.