Case Study: Brilliant Fulfillment achieves 794% order growth and scalable operations with 3PL Central

Brilliant Fulfillment - Customer Case Study

Brilliant Fulfillment is a woman-owned third-party logistics provider founded in 2013 to support small health and beauty brands. Rapid customer and order growth quickly outpaced manual processes and single-point software—spreadsheets and paper workflows could not scale to meet increasing volume or customer expectations.

By implementing 3PL Central’s 3PL Warehouse Manager WMS, Brilliant automated best-practice workflows, enabled e‑commerce and EDI connectivity, kitting, real‑time inventory and tracking, a customer portal, and a flexible REST API for custom integrations. The results: order volume grew 794% from year one (including 175% and 141% increases in successive years), warehouse space expanded from 1,000 to 42,000 sq. ft., headcount quadrupled, over 90% of customers use the portal, and the company gained credibility and new business as a market leader.

Brilliant Fulfillment

Nancy Henger

Founder and CEO