Case Study: a world’s largest fashion brand launches a digital assistant in 13 weeks with 3Pillar Global

one of the world’s largest fashion brands launches a Digital Assistant in 13 weeks with 3Pillar Global

The customer, one of the world's largest fashion brands, faced a challenge in driving in-store sales as associates lacked timely access to inventory information, often leading to customer wait times and lost sales. They enlisted vendor 3Pillar Global to help bring their vision for a mobile app for store associates to life, with an ambitious goal of developing an MVP in just 13 weeks.

3Pillar Global worked hand-in-hand with the client to prototype and refine a product called the Digital Assistant through user interviews and rapid development sprints. The resulting app was an immediate hit with store associates, who could be trained on it in just five minutes. The engagement successfully proved that a successful app could be conceived, prototyped, and developed in just over three months, ultimately providing an improved customer experience.