Case Study: a leading Lab Insights company reduces claims processing errors and speeds payments with 3Pillar Global’s robotic process automation and digital workflow platform

a leading Lab Insights company cuts claims processing time by 65% with 3Pillar Global

a leading lab insights company faced the challenge of eliminating costly processing errors and time-consuming manual work in its claims payment operations. Its patchwork of applications and manual data entry processes were slow and error-prone. 3Pillar Global was engaged to develop a suite of digital solutions and implement robotic process automation to address these issues.

3Pillar Global developed a custom clinical workflow management platform and an attended bot using UiPath for robotic process automation. This solution automated data extraction and entry, requiring accurate coding for claims to be processed. The results included the complete elimination of processing errors, a 90% reduction in weekly manual labor time, and a 65% faster end-to-end claim processing time.