Case Study: a major US credit union modernizes digital banking experiences with 3Pillar Global

a largest US credit union accelerates code updates by 33% with 3Pillar Global

The customer, one of the largest US credit unions, faced the challenge of modernizing its legacy technology to improve customer experience and enable digital transformation, all while keeping its existing core banking and CRM applications operational. To achieve this, they partnered with vendor 3Pillar Global.

3Pillar Global implemented a solution that involved maintaining the legacy applications while creating new APIs to connect them to a modern infrastructure. This included building a custom CRM and enhancing the core banking platform. The partnership accelerated code updates by 33% and enabled new customer-facing services, such as ordering debit cards online, leading to a high return on the credit union's digital transformation investment.