Case Study: Wind River Tobacco Company streamlines shipping and expands nationwide with 3G

Wind River Tobacco Company - Customer Case Study

Wind River Tobacco Company, headquartered in North Carolina, was growing quickly but struggled with manual data entry, fragmented workflows across carrier portals, and limited support for LTL shipping in its legacy ERP system. The company also needed to manage complex tobacco compliance requirements and reduce shipping errors that were causing invoice corrections and overcharges.

To address these issues, Wind River Tobacco Company implemented Descartes Pacejet Shipping with Acumatica’s cloud ERP, working with 3G on the rollout. The solution automated weight calculations, bill of lading generation, and rate shopping, helping standardize 100% of BOLs, cut invoice corrections by 95%, and maintain a two-person shipping team while shipping volume increased by 50% over five years. Wind River also saved an estimated 10% annually on shipping costs and expanded shipping to all 50 states using 15-20 LTL carriers.

Wind River Tobacco Company

Jennifer Douglass

Information Technology Manager