Case Study: Whole Latte Love achieves 30% faster throughput and ships thousands of packages per day with 3G (Pacejet)

Whole Latte Love Shipping Thousands Of Packages Per Day So thousands of mornings can start the right way

Whole Latte Love, a specialty retailer of home coffee equipment and beans that predated high‑speed e‑commerce, faced the challenge of retiring a legacy, home‑grown ERP and scaling shipping operations. An initial ERP rollout was delayed six weeks by incompatible shipping software, exposing the need for a cloud‑based, configurable solution that could automate order flow, eliminate manual entry and address validation, and support thousands of daily shipments.

They implemented Pacejet—the Fulfilled by Acumatica shipping solution—which automated ERP communication and enabled nearly 100% scan‑based packing. The result was roughly 30% improved throughput, over 50% faster processing of complex orders, an error rate below 0.1% and the capacity to ship thousands of packages per day, plus faster international/export processing, expanded LTL options and easy scaling of shipping stations.

Whole Latte Love

Andrew Sanjanwala

Director of Technology