Case Study: NHS Doctors’ Surgeries in Leeds improve patient communications with 3CX

NHS Doctors’ Surgeries in Leeds save 18% with 3CX

The customer, NHS Doctors’ Surgeries in Leeds, a joint practice operating from two separate locations, faced challenges with collaboration and costly, outdated communications. Their legacy system charged extra for essential features like call recording, making compliance expensive. Partner 3CX and The Technology Group demonstrated how a 3CX unified communications (UC) solution could address these issues.

The solution implemented by 3CX provided features like softphones, mobile clients, and automatic call recording, which improved staff responsiveness and met legal obligations. The new system also streamlined call routing and management. As a result, the surgeries saved 18% on costs, vastly improved patient service, and unified their two locations under a single, efficient phone system.