Case Study: Rift Valley achieves greater mobility and conferencing with 3CX

Cyberadmin IT Consultants, Completes 3CX Installation for Rift Valley Services

Rift Valley Services, a diversified holding company with 10,000 employees across East and South Africa, needed to move away from its aging Trixbox phone system. The legacy setup struggled with mobile support and conferencing, and its high maintenance costs and limited scalability no longer fit Rift Valley’s long-term plans. After trialing upgrades from different providers, including 3CX, the company selected 3CX as the best fit.

3CX, implemented by partner Cyberadmin IT Consultants, was installed in just a few hours with no downtime, allowing business operations to continue uninterrupted. The new system took over management of 105 Polycom devices, 30 lines, and a TelOne VoIP gateway, while reducing maintenance demands, improving mobility and conferencing, and delivering cost savings, greater productivity, and automated call reporting for better visibility.

Rift Valley

James Egremont-Lee

Network Telecommunications Manager