Case Study: Best Western Plus Epping Forest cuts telecom costs and boosts mobility with 3CX

Best Western Plus Epping Forest Kicks Off Mass Migration to 3CX

Best Western Plus Epping Forest, part of Starboard Hotels, needed to replace an outdated BT Meridian phone system that was costly, difficult to maintain, and no longer fit for a busy hotel environment. With the entire franchise looking to them for a solution, the team needed a modern communications platform that could be deployed without disrupting guest service or business continuity.

3CX implemented a new VoIP system in just a few hours with no downtime, adding smartphone apps, presence, and easier management while taking over the hotel’s 16 Yealink IP phones and lines. The result was a major reduction in telco costs, from £350 per month to £10, along with less IT administration, improved productivity, and better support for mobile workers; Best Western Plus Epping Forest is now planning wider 3CX rollouts across other properties.

Best Western Plus Epping Forest

Mohammad Umer

IT Manager