Case Study: 4Finance achieves cost-effective call centre productivity with 3CX Phone System

3CX Phone System PRO – 4finance’s Call Centre for European Operations

4Finance, a leading short-term loans provider operating in 12 countries across Northern Europe, needed to replace its analog POTS lines with a modern, feature-rich PBX to support its growing multinational business and 650 employees. The company wanted better call centre capabilities and a more cost-effective communications platform, and chose 3CX Phone System PRO from 3CX.

3CX implemented a high-quality IP PBX with call queue monitoring, supervisor tools, and other call centre features across 4Finance’s local offices, helping the company manage customer calls more efficiently and improve staff productivity. Using 3CX Call Flow Designer, 4Finance also created a customized voice application to automate outbound call scheduling, with 3CX delivering a flexible, scalable solution at a price reported to be five to ten times lower per month than comparable alternatives.

4Finance

Kaspars Bergs

Infrastructure Department Manager