Case Study: COAC achieves unified digital telephony and lower costs with 3CX

3CX Enables Architects’ College of Catalonia to Unify Their Telephony & Go Digital

COAC (Architects’ College of Catalonia) needed to replace a fragmented mix of outdated analog and IP telephony systems across its locations in Catalonia. With around 200 extensions and multiple unintegrated providers, the organization faced administrative complexity, limited functionality, and rising management overhead. It turned to 3CX, via Platinum partner Conecta Wireless, to unify communications and support its digital transformation.

3CX implemented a single cloud-based telephony solution with call flow designer, web and mobile apps, and centralized hosting through Conecta Wireless. The result was 100% agility and mobility for employees, better interconnectivity between branches, simpler infrastructure and supplier management, and improved productivity and customer experience. COAC also reported significantly lower telecommunications costs and meaningful savings compared with its previous setup and alternative options.

COAC

Isabel Bellot

Deputy Assistant Director-General and Head of Digital Transformation