Case Study: Club Med improves customer service and reduces dropped calls with 3CX

3CX Checked-in to Club Med, an All-inclusive Resort

Club Med, the global all-inclusive resort brand, needed a modern and flexible communications system to connect its three commercial sites in South America and keep about 200 employees connected while reducing call costs and improving PBX management. The company wanted to maintain strong customer service across its Latin American locations, but its existing setup was causing inefficiencies and dropped calls.

3CX, implemented with support from Múltipla-TI, centralized Club Med’s sales-center calls in Amazon AWS cloud and connected teams through 3CX Web Client plus iOS and Android apps, with CRM integration and call center tools for reporting, missed-call control, and call flow design. As a result, Club Med improved stability, reduced dropped calls, lowered operational costs, and increased customer satisfaction; 3CX also enabled remote service without an on-site technical team and integrated with Club Med’s global service system in the US.

Club Med

Claudio Cavalcanti

Head of IT South America