Case Study: Vesper Road improves patient communications with 3CX

3CX Brings NHS Surgeries’ Communications Back from Critical Condition

Vesper Road, an NHS doctors’ surgery in Leeds operating jointly with Morris Lane, needed a unified communications solution to link two separate locations and replace an outdated telephone system. With 3CX and the support of partner The Technology Group, the practice wanted to improve collaboration, reduce telecoms costs, and meet legal requirements for call recording.

3CX implemented a hosted UC solution with softphones, deskphones, mobile clients, automatic call recording, call routing, reporting, and automated time profiles. The result was smoother communication, faster call handling, improved patient service, and 18% savings compared with their previous commercial setup, while also giving staff a reliable, easy-to-use system with one phone number across both surgeries.

Vesper Road

Peter McIntyre

Practice Manager