Case Study: TouchPoint Contact Centers achieves 99.99% reliability and customized reporting with 3CLogic

TouchPoint Switches its Cloud Contact Center to 3CLogic

TouchPoint Contact Centers, Inc. needed a highly reliable cloud contact center platform to support marquee Fortune 500 clients, replacing a prior provider that suffered frequent outages. The company also needed strong inbound and outbound capabilities, excellent support, and highly customized reporting to meet complex compliance and client requirements, so it turned to 3CLogic.

3CLogic provided TouchPoint with its AWS-hosted cloud contact center platform, including the Virtual Telephony Application Grid (V-TAG), reporting, and call recording tools. The solution delivered 99.99% availability, eliminated single points of failure, and gave TouchPoint real-time and historical reporting for a 360-degree view of customer interactions, helping the team respond more effectively to client needs and compliance demands.

TouchPoint Contact Centers, Inc

Chris Eisdorfer

Presiden