Case Study: Quez Media achieves higher connect rates and 100% uptime with 3CLogic's cloud-based contact center software

Quez Media Achieves a New Level of Performance and Reliability with 3CLogic’s Cloud-Based Contact Center Software and CRM Integration

Quez Media Marketing, a Minority Business Enterprise and total marketing communications provider, was struggling with severe outages and low connect rates from its previous contact center provider. To improve reliability and customer outreach, Quez Media turned to 3CLogic’s cloud-based contact center software and CRM integration.

3CLogic implemented its fully redundant cloud contact center system, helping Quez Media achieve zero outages, a 50% increase in connect rate, and a 30% increase in customer acquisition. With 3CLogic, Quez Media gained the performance and reliability needed to streamline costs and deepen customer relationships.

Quez Media Marketing

Mike Blanchard

Chief Operating Officer