Case Study: Tactical TeleSolutions Boosts Sales and Agent Answer Rates with 3CLogic Cloud Contact Center

Leading BPO Modernizes Call Center With 3CLogic

Tactical TeleSolutions, an outsourced BPO serving clients in technology, life sciences, healthcare, and biotech, needed a faster, more scalable, and more cost-effective way to run its call center than its traditional PBX system could provide. To meet stricter service levels and support growing demand, the company turned to 3CLogic’s cloud contact center platform.

With 3CLogic, Tactical TeleSolutions implemented inbound and outbound calling, advanced campaign management, reporting, and quality management features, while also supporting HIPAA compliance through distributed architecture. The migration delivered measurable gains, including a 43% increase in sales, a 45% increase in agent answer rate, and a 33% increase in qualified closes, helping Tactical TeleSolutions improve speed, flexibility, and efficiency.

Tactical TeleSolutions

Laura Hylton

Owner