Case Study: Nissan streamlines global HR operations with 3CLogic

How Nissan streamlined global HR operations with ServiceNow® & 3CLogic

Nissan, one of the world’s largest automotive manufacturers, needed a better way to support its global workforce through HR services. With many direct workers on manufacturing floors relying on phone support, Nissan faced long wait times, limited voice self-service, siloed channels, and labor-intensive manual reporting. 3CLogic helped Nissan enhance its existing ServiceNow Employee Workflows with integrated voice capabilities, AI, and IVR tools.

Using 3CLogic’s voice solution for ServiceNow, Nissan streamlined call routing, added voice-based self-service, and improved analytics and reporting for HR operations. The results were significant: average hold time dropped by 82% and call abandonment decreased by 81%, while Nissan also reported smoother deployment, better employee experiences, and more efficient support for HR agents.

Nissan

Raju Vijay

VP Global People Services