Case Study: Citelighter gains control and scalability with 3CLogic cloud call center software

3CLogic to Power New Call Center for Leading EdTech Solution

Citelighter, a leading K-12 writing platform and educational workflow management solution, needed more control and flexibility over its lead nurturing campaigns and business workflows. To replace its outsourced contact center, Citelighter turned to 3CLogic and its cloud call center software to internalize its call center operations and gain greater oversight of the sales cycle.

3CLogic implemented a cloud contact center solution with a custom Salesforce CRM integration, including predictive dialer, click-to-call, automatic lead preview, and real-time reporting. With 3CLogic, Citelighter gained end-to-end visibility into lead management and the ability to quickly adjust operations, supporting its rapid growth as it doubles its sales team and serves 3,800 schools and educational institutions.

Citelighter

Saad Alam

Chief Executive Officer